> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Call logs and recordings

> Listen to any call, read what was said, and see what the caller wanted.

**Call Logs** is the history of every call in your workspace — calls people made to you and
calls your bots made out.

## Finding a call

Use the tabs to filter: **All Calls**, **Inbound** (people calling you), or **Outbound**
(your bot calling them). The newest calls are at the top. **Refresh** fetches anything that
arrived while you had the page open.

## What each row tells you

| Column        | Meaning                                                       |
| ------------- | ------------------------------------------------------------- |
| **Contact**   | The person's name, if known                                   |
| **Phone**     | Their number                                                  |
| **Duration**  | How long the call lasted                                      |
| **Time**      | When it happened                                              |
| **AI Intent** | What the AI concluded — interested, follow up, not interested |
| **Listen**    | Plays the recording                                           |

Open a row to read the **Summary** — a short paragraph of what the call was about — and the
full **Transcript** of who said what.

<Note>
  Very short calls, or ones where nobody spoke, may show no transcript. That normally means
  the person hung up immediately.
</Note>

## Good ways to use this

<AccordionGroup>
  <Accordion title="Improve your bot">
    Scan a few transcripts for questions your bot fumbled and add them to its FAQ or
    knowledge base.
  </Accordion>

  <Accordion title="Check missed opportunities">
    Filter to inbound calls and look for people who wanted something you do not yet handle.
  </Accordion>

  <Accordion title="Settle a dispute">
    The recording and the transcript are the record of exactly what was promised.
  </Accordion>
</AccordionGroup>