> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Create your first voice bot

> The four-step builder explained in plain language, with examples.

Click **New agent** in the left menu. The builder walks you through four steps — a progress
bar at the top shows where you are, and nothing is saved until the last step.

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/V2-KWONPXaI" title="Build Your First AI Voice Agent in 5 Minutes" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

<Tip>
  Only the agent name is compulsory. Everything else can be left blank now and filled in
  later, so do not worry about getting it perfect on the first try.
</Tip>

## Step 1 — Identity

Who the bot is and why it is on the phone.

| Field                         | What to put in it                                                                             |
| ----------------------------- | --------------------------------------------------------------------------------------------- |
| **Agent Name**                | The name the bot introduces itself with, e.g. `Sara — Admission Counselor`                    |
| **Agent Short Description**   | One line about its job, e.g. "Handles course inquiries and campus visits 24/7"                |
| **Company / Enterprise Name** | Your business name, spoken during calls                                                       |
| **Industry**                  | e.g. Education, Healthcare, Real estate                                                       |
| **Call Type**                 | **Inbound** (customers call you) or **Outbound** (the bot calls them)                         |
| **Target Audience**           | Who it is speaking to, e.g. "Prospective students & parents"                                  |
| **Primary Call Goal**         | The one thing the call should achieve, e.g. "Answer course questions and book a campus visit" |

<Note>
  **Call Type matters a lot.** An inbound bot waits with a reception-style greeting and asks
  the caller's name. An outbound bot speaks first, says why it is calling, and never asks
  "How can I help you?" — because it made the call.
</Note>

## Step 2 — Voice & tone

* **Voice Model Persona** — pick how the bot sounds. Each option shows whether it is a
  male or female voice and what it suits.
* **Spoken Language** — grouped into Indian languages and accents, and international
  languages. See [Voices and languages](/user-guide/voices-and-languages).
* **Tone Profile** — the mood of the conversation, e.g. warm, professional, energetic.

## Step 3 — Behaviour and script

This is where the bot learns your business.

<AccordionGroup>
  <Accordion title="Welcome Greeting Sentence">
    The exact first line, spoken word for word: "Hello, thank you for calling Acme Clinic,
    this is Sara. How can I help you today?"
  </Accordion>

  <Accordion title="System Instructions Script">
    How the conversation should flow — what to ask, in what order, what to do with the
    answers. Write it as if briefing a new receptionist.
  </Accordion>

  <Accordion title="Knowledge Base / Business Details">
    Facts the bot may need: opening hours, prices, addresses, deadlines, product list.
  </Accordion>

  <Accordion title="Strict Behavioral Rules">
    Things it must always or never do: "Always confirm the caller's email before booking",
    "Never interrupt the caller".
  </Accordion>

  <Accordion title="Frequently Asked Questions">
    Question-and-answer pairs, one per line pair:

    ```
    Q: What are your working hours?
    A: Monday to Saturday, 9am to 6pm.
    ```
  </Accordion>

  <Accordion title="Escalation Rules">
    When to hand over to a human: "Transfer to the manager if the caller asks for one".
  </Accordion>

  <Accordion title="Forbidden Topics">
    Subjects the bot must refuse: "Do not discuss competitor pricing".
  </Accordion>
</AccordionGroup>

## Step 4 — Closing and actions

* **Closing Message** — the last thing the bot says, e.g. "Thank you for your time, have a
  great day!"
* **Custom Hangup Logic** and **Hangup Condition** — turn this on to let the bot end the
  call itself, and describe when: "End the call once the visit is booked".
* **Success Criteria** — what counts as a good call, used in the call summaries.
* **Post Call Action** — what should happen afterwards, e.g. "Mark the lead as interested".

Click **Generate & Build AI Agent**. Your bot appears under **Your Custom Agents** in the
left menu.

## Personalise with the caller's name

Anywhere in your script you can write `{{customer_name}}` and the bot will say the person's
actual name instead. If you upload extra columns with your contacts — say `company` or
`amount_due` — you can use `{{company}}` and `{{amount_due}}` the same way. See
[Campaigns](/user-guide/campaigns).

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/hgr1uCxs6nc" title="How to Pass Dynamic Variables to AI Voice Agents" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

## What's next

<Card title="Test your bot" icon="microphone" href="/user-guide/test-your-bot">
  Have a conversation with it in your browser before any customer does.
</Card>