> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit an existing bot

> Change what your bot says, how it sounds, and how it behaves.

Open a bot from **Your Custom Agents**. Its settings sit beside the playground, so you can
change something and immediately talk to the bot to hear the difference.

## What you can change

| Setting                                        | What it controls                                                                                                   |
| ---------------------------------------------- | ------------------------------------------------------------------------------------------------------------------ |
| **Call Direction Mode**                        | Whether the bot answers calls (inbound) or makes them (outbound)                                                   |
| **Target Customer Name**                       | The name used in test calls wherever your script says `{{customer_name}}`                                          |
| **Agent Description**                          | A short note about the bot's job                                                                                   |
| **Conversation Language**                      | The language it speaks                                                                                             |
| **Voice Model Persona**                        | How it sounds                                                                                                      |
| **Greeting Welcome Line**                      | The exact first sentence                                                                                           |
| **System Instruction Prompt**                  | The conversation script                                                                                            |
| **Knowledge Base & Business Details**          | Facts it can quote — hours, prices, addresses                                                                      |
| **Strict Behavioral Rules**                    | Things it must always or never do                                                                                  |
| **Frequently Asked Questions**                 | Question-and-answer pairs                                                                                          |
| **Escalation Rules**                           | When to hand over to a human                                                                                       |
| **Forbidden Topics**                           | Subjects it must refuse                                                                                            |
| **Closing Message**                            | The last thing it says                                                                                             |
| **Custom Hangup Logic** / **Hangup Condition** | Whether and when the bot ends the call itself                                                                      |
| **Google Calendar Integration**                | Connect your Google account to enable live appointment booking. See [Google Calendar](/user-guide/google-calendar) |

Changes apply to the next call — there is nothing to publish or restart.

## Tips that make a big difference

<AccordionGroup>
  <Accordion title="Keep the greeting short">
    One sentence. Long greetings make callers interrupt before the bot finishes.
  </Accordion>

  <Accordion title="Put facts in the knowledge base, not the script">
    The script is for *how* the conversation flows; the knowledge base is for *what* is
    true. Prices and timings are much easier to keep up to date there.
  </Accordion>

  <Accordion title="Write rules as short commands">
    "Always confirm the email address" works better than a paragraph explaining why email
    addresses matter.
  </Accordion>

  <Accordion title="Add real questions to the FAQ">
    Read a few transcripts in [Call Logs](/user-guide/call-logs) and add whatever callers
    actually asked. This is the fastest way to improve a bot.
  </Accordion>
</AccordionGroup>

## Deleting a bot

Deleting a bot removes it from the workspace. Its past calls stay in
[Call Logs](/user-guide/call-logs), and any phone number that pointed at it needs a new bot
assigned — see [Phone numbers](/user-guide/phone-numbers).