> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Glossary

> Every term in Trikon Voice, explained in one sentence.

<ResponseField name="Agent (voice bot)">
  The AI that talks to your customers. You give it a name, a voice, a script, and rules.
</ResponseField>

<ResponseField name="Workspace">
  Your company's private area, holding your bots, numbers, contacts, and call history.
</ResponseField>

<ResponseField name="Invite code">
  The six-digit code your team types to get into the workspace. It works like a password.
</ResponseField>

<ResponseField name="Inbound call">
  A call from a customer to you. An inbound bot answers with a greeting.
</ResponseField>

<ResponseField name="Outbound call">
  A call your bot makes to somebody. An outbound bot speaks first and says why it called.
</ResponseField>

<ResponseField name="Greeting">
  The exact first sentence your bot says when the call connects.
</ResponseField>

<ResponseField name="Script (system instructions)">
  Your instructions on how the conversation should flow — what to ask and in what order.
</ResponseField>

<ResponseField name="Knowledge base">
  The facts your bot can quote: opening hours, prices, addresses, product details.
</ResponseField>

<ResponseField name="Rules">
  Short commands the bot must always follow, such as "Always confirm the email address".
</ResponseField>

<ResponseField name="Escalation">
  Handing the caller over to a human when your conditions are met.
</ResponseField>

<ResponseField name="Forbidden topics">
  Subjects the bot must refuse to discuss.
</ResponseField>

<ResponseField name="Closing message">
  The last thing the bot says before the call ends.
</ResponseField>

<ResponseField name="Hangup condition">
  Your description of when the bot may end the call itself.
</ResponseField>

<ResponseField name="Lead">
  A prospective customer stored in the Leads screen, with a one-click call button.
</ResponseField>

<ResponseField name="Campaign">
  A list of contacts your bot calls one after another.
</ResponseField>

<ResponseField name="Retry campaign">
  A new draft campaign made from people on an existing campaign who were busy, did not
  answer, hung up early, or failed.
</ResponseField>

<ResponseField name="Contact variables">
  Placeholders like `{{name}}` or `{{amount_due}}` that are replaced with each person's own
  details during the call.
</ResponseField>

<ResponseField name="Transcript">
  The written record of everything said on a call, by both sides.
</ResponseField>

<ResponseField name="Intent">
  The AI's verdict on a finished call: interested, follow up, or not interested.
</ResponseField>

<ResponseField name="Playground">
  The screen where you talk to your bot through your computer, without using a phone line.
</ResponseField>

<ResponseField name="Telephony provider">
  The company that supplies your phone line — Plivo or Vobiz.
</ResponseField>

<ResponseField name="E.164">
  The full international way of writing a phone number, e.g. `+919845012345`.
</ResponseField>