> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Phone numbers

> Connect a real phone line so customers can call your bot.

Until you connect a phone number, your bot only exists in the browser playground. Phone
numbers live in **Settings → Phone Numbers & Telephony**.

## The trial line

New workspaces start on the **Trial Plan** with a **Trial Sandbox Line** — a shared,
platform-managed number for trying things out. It is enough to hear your bot on a real
call, but for business use you should add your own number.

## Add your own number

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/jzzhvx_EdrE" title="How to Add & Configure Vobiz Number" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

You need an account with a telephony provider (Plivo or Vobiz) and the credentials they
gave you.

<Steps>
  <Step title="Open Settings → Phone Numbers & Telephony">
    Click **Add Phone Number**.
  </Step>

  <Step title="Fill in the line details">
    * **Phone Number (E.164)** — the full international format, e.g. `+919845012345`
    * **Line Label** — a name you will recognise, e.g. "Clinic reception"
    * **Telephony Carrier Provider** — Plivo or Vobiz
    * **Carrier Auth ID** and **Carrier Auth Token** — from your provider account
  </Step>

  <Step title="Choose who answers">
    Pick the bot under **Assigned AI Agent for Incoming Calls**. Anyone dialling this
    number will talk to that bot.
  </Step>

  <Step title="Set a default (optional)">
    Tick **Set as default workspace outbound phone line** to make this the number your
    campaigns and lead calls dial from.
  </Step>
</Steps>

<Warning>
  Your auth token is encrypted and never shown again — the screen only displays a masked
  version. Keep a copy in your provider account.
</Warning>

## Changing a number later

Each saved line shows its label, provider, assigned bot, and whether it is the default. You
can rename it, point it at a different bot, make it the default, or remove it.

## Where to get a number

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/zGa6WgcP4Hc" title="How to Buy a Plivo Phone Number" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

Buy one from [Plivo](https://www.plivo.com) or Vobiz, then copy the credentials into the
form above. If your provider asks where calls should be sent, your Trikon contact can
supply the address.

## Choosing which bot answers

<iframe className="w-full aspect-video rounded-xl" src="https://www.youtube.com/embed/egVHop7KDsw" title="Assign an Inbound AI Agent to a Phone Number" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

<Note>
  A number can only answer with one bot at a time. If you want different bots for sales and
  support, add a number for each.
</Note>

## What's next

<CardGroup cols={2}>
  <Card title="Call your leads" icon="users" href="/user-guide/leads">
    Ring prospects one at a time from your contact list.
  </Card>

  <Card title="Run a campaign" icon="bullhorn" href="/user-guide/campaigns">
    Call a whole list automatically.
  </Card>
</CardGroup>