> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Test your bot

> Talk to your voice bot from the browser before real customers do.

Every bot has a **Playground** where you can have a real conversation with it — no phone
line and no cost involved.

<Steps>
  <Step title="Open the bot">
    Click its name under **Your Custom Agents** in the left menu.
  </Step>

  <Step title="Allow the microphone">
    Your browser asks for permission the first time. Click **Allow**, otherwise the bot
    cannot hear you.
  </Step>

  <Step title="Start talking">
    Begin the conversation. The bot speaks first — with a greeting for an inbound bot, or
    with its opening pitch for an outbound one.
  </Step>

  <Step title="Watch the transcript">
    Both sides of the conversation appear as text while you talk, so you can see exactly
    what the bot heard.
  </Step>

  <Step title="End the call">
    Click **End Call** when you are done.
  </Step>
</Steps>

## What to check

* Does it say your greeting exactly as you wrote it?
* Does it use the right language and sound like your brand?
* Ask it the three questions your customers always ask. Are the answers right?
* Try to push it off-topic. Does it stay within your rules?
* Does it end the call politely with your closing message?

## Fixing what you hear

You do not need to rebuild the bot. Open it and edit the settings shown next to the
playground — greeting, script, knowledge, rules — then save and talk to it again. See
[Edit an existing bot](/user-guide/edit-your-bot).

<Tip>
  Testing a personalised script? Fill in the **Target Customer Name** field so the bot uses a
  real name where you wrote `{{customer_name}}`.
</Tip>

## Common problems

<AccordionGroup>
  <Accordion title="The bot cannot hear me">
    Check that the browser has microphone permission and that the right microphone is
    selected in your system settings. Reload the page and try again.
  </Accordion>

  <Accordion title="It greets me in the wrong language">
    Change **Conversation Language** in the bot's settings. If several languages are
    selected, the bot follows whatever language you speak first.
  </Accordion>

  <Accordion title="It ignores an instruction">
    Move that instruction into **Strict Behavioral Rules** — rules are followed more firmly
    than lines buried in the middle of a long script.
  </Accordion>

  <Accordion title="It says it cannot start">
    The workspace is missing its AI configuration. Contact your administrator — this is a
    setup issue, not something you can fix from your screen.
  </Accordion>
</AccordionGroup>