> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Help and troubleshooting

> Answers to the problems people hit most often.

## Getting in

<AccordionGroup>
  <Accordion title="My invite code is not accepted">
    Check it against **Settings → Workspace Access PIN / Invite Code** on a device that is
    already signed in. Also check you are on your own workspace link — the code only works
    for the workspace it belongs to.
  </Accordion>

  <Accordion title="I don't know my workspace link">
    It is your Trikon Voice address plus your company short name, e.g.
    `…/acmeclinic`. It is shown as the **Workspace Public URL** in Settings.
  </Accordion>
</AccordionGroup>

## Talking to your bot

<AccordionGroup>
  <Accordion title="The bot does not respond in the playground">
    Allow microphone access in your browser, then reload the page. If it still fails, your
    workspace may be missing its AI configuration — contact your administrator.
  </Accordion>

  <Accordion title="It speaks the wrong language">
    Change **Conversation Language** in the bot's settings. If several languages are
    selected, the bot mirrors whichever language you speak first.
  </Accordion>

  <Accordion title="It talks too much">
    Shorten your greeting and script. The bot already aims for one or two sentences per
    turn, but a long script gives it more to say.
  </Accordion>

  <Accordion title="It invents an answer">
    Add the correct fact to **Knowledge Base & Business Details**, and add a rule such as
    "If you do not know, say you will have someone call back".
  </Accordion>
</AccordionGroup>

## Phone calls

<AccordionGroup>
  <Accordion title="Nobody reaches my bot when they call">
    In **Settings → Phone Numbers & Telephony**, confirm the number is listed and that a
    bot is chosen under **Assigned AI Agent for Incoming Calls**. Also confirm with your
    provider that the number is active.
  </Accordion>

  <Accordion title="My campaign will not start">
    A campaign needs a bot, an outbound phone number, and at least one contact. If it stops
    immediately, your phone line credentials are probably missing or wrong — re-enter them
    in Settings.
  </Accordion>

  <Accordion title="Calls go out slowly">
    That is deliberate. Calls are paced a few at a time so your number is not flagged as
    spam. A long list simply takes longer.
  </Accordion>

  <Accordion title="A contact shows Failed or No Answer">
    Nobody picked up or the number could not be reached. Check the number is in full
    international format (`+91…`). After the campaign is **completed**, use
    [Retry Contacts](/user-guide/retry-campaign) to call those people again without
    uploading a new list.
  </Accordion>

  <Accordion title="I cannot see Retry Contacts">
    The campaign must be **completed**. Pause, running, and draft do not show the button.
    Trial workspaces cannot retry, and you need call credits. If every contact already
    completed a two-way call, the button is hidden because there is nobody left to retry.
  </Accordion>
</AccordionGroup>

## Recordings and transcripts

<AccordionGroup>
  <Accordion title="A recording will not play">
    Recordings appear a short while after the call ends. Click **Refresh** on the Call Logs
    screen and try again.
  </Accordion>

  <Accordion title="There is no transcript">
    Usually the call was too short, or the caller hung up before speaking.
  </Accordion>
</AccordionGroup>

## Still stuck?

Contact whoever administers Trikon Voice for your company. Telling them the phone number,
the time of the call, and what you expected to happen makes it far quicker to sort out.