> ## Documentation Index
> Fetch the complete documentation index at: https://docs.trikon.tech/llms.txt
> Use this file to discover all available pages before exploring further.

# Upgrade to Pro

> How to upgrade your workspace to the Pro plan, select a dedicated virtual number, upload KYC documents, and complete activation.

Upgrading your workspace to **Trikon Voice Pro** gives your business a dedicated phone number, higher concurrency, custom caller IDs for outbound campaigns, and live inbound AI call handling.

<iframe className="w-full aspect-video rounded-xl shadow-lg border border-slate-200 my-6" src="https://www.youtube.com/embed/NLIHLF4Dn6U" title="How to Upgrade Your Workspace to Pro" frameBorder="0" allow="accelerometer; autoplay; clipboard-write; encrypted-media; gyroscope; picture-in-picture" allowFullScreen />

***

## Why Upgrade to Pro?

| Feature                      | Trial Plan          | Pro Plan                              |
| :--------------------------- | :------------------ | :------------------------------------ |
| **Phone Number**             | Shared sandbox line | **Dedicated virtual phone line**      |
| **Inbound AI Calling**       | Limited trial       | **Unlimited 24/7 AI answering**       |
| **Outbound Campaigns**       | Sandbox testing     | **Real customer outbound calling**    |
| **Caller ID**                | Default trial ID    | **Your dedicated business caller ID** |
| **Developer API & Webhooks** | Restricted          | **Full API access & webhook events**  |

***

## Step-by-Step Upgrade Guide

<Steps>
  <Step title="Open the Upgrade to Pro Drawer">
    In your workspace dashboard, click the **Upgrade to Pro** button in the left sidebar navigation panel.
  </Step>

  <Step title="Select Your Virtual Phone Number & Credits">
    1. **Choose a Telephone Number:** Browse the live list of available virtual numbers and select the one you want for your business.
    2. **Choose Call Credits:** Select a prepaid call credit preset or enter a custom amount for your outbound and inbound voice calls.
    3. **Telephony Line:** Includes your monthly virtual line subscription.
    4. Click **Continue to Documents**.
  </Step>

  <Step title="Upload Mandatory KYC Documents">
    Telecommunications regulations require business identity verification before virtual numbers are activated. Upload the following documents:

    * **Registration / Incorporation Certificate:** Certificate of incorporation, MSME / Udyam registration, or partnership deed (PDF, PNG, or JPG).
    * **GST Certificate:** Official GST registration certificate for your business entity.

    <Tip>
      Ensure the company name on your uploaded documents matches your workspace profile for faster verification.
    </Tip>
  </Step>

  <Step title="Review Summary & Complete Payment">
    Review your transparent cost breakdown:

    * **Call Credits** (100% usable for outbound & inbound minutes)
    * **Telephony Line Subscription**
    * **Applicable Taxes (GST)**
    * **Total Payable**

    Click **Proceed to Payment**. You will be securely redirected to the **Razorpay** payment gateway to complete the transaction via UPI, Cards, NetBanking, or Corporate Wallets.
  </Step>

  <Step title="Verification & Automatic Activation">
    Once payment and documents are submitted:

    1. Your upgrade request status will update to **Under KYC Review**.
    2. The Trikon compliance team verifies your uploaded documents and provisions your chosen phone line.
    3. Your workspace is upgraded to **Pro**, and your dedicated telephone line is automatically linked to your AI Voice Bots!
  </Step>
</Steps>

***

## Frequently Asked Questions

<AccordionGroup>
  <Accordion title="How long does KYC verification take?">
    KYC document verification is typically processed within **1 to 4 business hours**. Once approved, your phone number and Pro plan are activated automatically.
  </Accordion>

  <Accordion title="Will I lose any existing bots or leads when upgrading?">
    **No.** All your existing AI voice bots, system prompts, knowledge bases, CRM leads, and call histories remain 100% intact.
  </Accordion>

  <Accordion title="Can I change my requested phone number after submitting?">
    If you need to change your chosen number before approval, contact support through the dashboard or reach out to your Trikon Voice account manager.
  </Accordion>

  <Accordion title="How do call credits work?">
    Call credits are prepaid and deducted as your AI bots make and receive real calls. You can top up additional credits at any time from **Settings > Phone Numbers**.
  </Accordion>
</AccordionGroup>