Skip to main content
Zapier connects forms, CRMs, and spreadsheets to Trikon Voice without writing a server. Use Webhooks by Zapier (or Code by Zapier if you need extra mapping) to POST to the same endpoints as any other client. The developer leads routes (/api/developer/leads) accept the field names Zapier and Meta lead ads typically send (phone, phone_number, full_name, notes, source).

​
Before you start

  • A Zapier account that can use Webhooks by Zapier.
  • Trikon API key, workspace slug, outbound agent ID, and phone-line UUID.
Create a Zapier Storage or note the key only in the Webhooks action’s Headers box. Do not print it in a Slack step.

​
Zap A — form submit starts a call

1

Trigger

e.g. Google Forms, Typeform, HubSpot, or Facebook Lead Ads. Map a phone field; normalise to E.164 if the form stores local numbers.
2

Action: Webhooks by Zapier → POST

  • URL: https://voice.trikon.tech/api/outbound-call
  • Payload type: JSON
  • Headers:
    • Authorization: Bearer YOUR_API_KEY
    • Content-Type: application/json
  • Data:
Nested metadata: either add a Code step that builds { "metadata": { "amount_due": ... } }, or pass extra keys only if your script uses matching {{placeholders}} via the metadata object (see Make a call).
3

Test

Run the Zap against your own number. You should get success: true and a callUuid. Check Call Logs.

​
Zap B — create a lead in Trikon (then optionally call)

Use this when you want the person in Leads before or instead of an immediate ring. Action: Webhooks by Zapier → POST
  • URL: https://voice.trikon.tech/api/developer/leads
  • Same Authorization header as above
  • JSON body:
A successful create returns 201 with lead.id. To ring that lead in a second step:
  • URL: https://voice.trikon.tech/api/developer/leads/{{lead_id}}/call
  • Method: POST
  • Same Bearer header (body can be empty)
You can also POST to /api/developer/agents/{agentId}/leads if you always attach leads to one agent.

​
Zap C — webhook in: call finished → CRM

Trikon can only store one webhook URL per workspace. If Zapier should receive events:
1

Catch Hook

Add a Zap with Webhooks by Zapier → Catch Hook. Copy the custom webhook URL.
2

Save it in Trikon

Settings → Developer API → Call webhook.
3

Filter

Continue only when event is call.completed or analysis.completed, depending on whether you need the transcript immediately or the AI intent / summary.
4

Update your CRM

Map to, name, intent, summary, and recordingUrl into HubSpot, Sheets, or Slack. Return quickly — Zapier’s Catch Hook acknowledges the POST; keep downstream steps light so you are not waiting on a user.
Event names and payload fields: Webhooks.
Regenerating the workspace API key in Settings → Developer API breaks every Zap that still uses the old Bearer token. Update the header in each Webhooks step on the same day.