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Call Logs is the history of every call in your workspace — calls people made to you and calls your bots made out.

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Finding a call

Use the tabs to filter: All Calls, Inbound (people calling you), or Outbound (your bot calling them). The newest calls are at the top. Refresh fetches anything that arrived while you had the page open.

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What each row tells you

Open a row to read the Summary — a short paragraph of what the call was about — and the full Transcript of who said what.
Very short calls, or ones where nobody spoke, may show no transcript. That normally means the person hung up immediately.

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Good ways to use this

Scan a few transcripts for questions your bot fumbled and add them to its FAQ or knowledge base.
Filter to inbound calls and look for people who wanted something you do not yet handle.
The recording and the transcript are the record of exactly what was promised.