Getting in
My invite code is not accepted
My invite code is not accepted
Check it against Settings → Workspace Access PIN / Invite Code on a device that is
already signed in. Also check you are on your own workspace link — the code only works
for the workspace it belongs to.
I don't know my workspace link
I don't know my workspace link
It is your Trikon Voice address plus your company short name, e.g.
…/acmeclinic. It is shown as the Workspace Public URL in Settings.Talking to your bot
The bot does not respond in the playground
The bot does not respond in the playground
Allow microphone access in your browser, then reload the page. If it still fails, your
workspace may be missing its AI configuration — contact your administrator.
It speaks the wrong language
It speaks the wrong language
Change Conversation Language in the bot’s settings. If several languages are
selected, the bot mirrors whichever language you speak first.
It talks too much
It talks too much
Shorten your greeting and script. The bot already aims for one or two sentences per
turn, but a long script gives it more to say.
It invents an answer
It invents an answer
Add the correct fact to Knowledge Base & Business Details, and add a rule such as
“If you do not know, say you will have someone call back”.
Phone calls
Nobody reaches my bot when they call
Nobody reaches my bot when they call
In Settings → Phone Numbers & Telephony, confirm the number is listed and that a
bot is chosen under Assigned AI Agent for Incoming Calls. Also confirm with your
provider that the number is active.
My campaign will not start
My campaign will not start
A campaign needs a bot, an outbound phone number, and at least one contact. If it stops
immediately, your phone line credentials are probably missing or wrong — re-enter them
in Settings.
Calls go out slowly
Calls go out slowly
That is deliberate. Calls are paced a few at a time so your number is not flagged as
spam. A long list simply takes longer.
A contact shows Failed or No Answer
A contact shows Failed or No Answer
Nobody picked up or the number could not be reached. Check the number is in full
international format (
+91…). After the campaign is completed, use
Retry Contacts to call those people again without
uploading a new list.I cannot see Retry Contacts
I cannot see Retry Contacts
The campaign must be completed. Pause, running, and draft do not show the button.
Trial workspaces cannot retry, and you need call credits. If every contact already
completed a two-way call, the button is hidden because there is nobody left to retry.
Recordings and transcripts
A recording will not play
A recording will not play
Recordings appear a short while after the call ends. Click Refresh on the Call Logs
screen and try again.
There is no transcript
There is no transcript
Usually the call was too short, or the caller hung up before speaking.