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Every bot has a Playground where you can have a real conversation with it — no phone line and no cost involved.
1

Open the bot

Click its name under Your Custom Agents in the left menu.
2

Allow the microphone

Your browser asks for permission the first time. Click Allow, otherwise the bot cannot hear you.
3

Start talking

Begin the conversation. The bot speaks first — with a greeting for an inbound bot, or with its opening pitch for an outbound one.
4

Watch the transcript

Both sides of the conversation appear as text while you talk, so you can see exactly what the bot heard.
5

End the call

Click End Call when you are done.

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What to check

  • Does it say your greeting exactly as you wrote it?
  • Does it use the right language and sound like your brand?
  • Ask it the three questions your customers always ask. Are the answers right?
  • Try to push it off-topic. Does it stay within your rules?
  • Does it end the call politely with your closing message?

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Fixing what you hear

You do not need to rebuild the bot. Open it and edit the settings shown next to the playground — greeting, script, knowledge, rules — then save and talk to it again. See Edit an existing bot.
Testing a personalised script? Fill in the Target Customer Name field so the bot uses a real name where you wrote {{customer_name}}.

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Common problems

Check that the browser has microphone permission and that the right microphone is selected in your system settings. Reload the page and try again.
Change Conversation Language in the bot’s settings. If several languages are selected, the bot follows whatever language you speak first.
Move that instruction into Strict Behavioral Rules — rules are followed more firmly than lines buried in the middle of a long script.
The workspace is missing its AI configuration. Contact your administrator — this is a setup issue, not something you can fix from your screen.