The AI that talks to your customers. You give it a name, a voice, a script, and rules.
Your company’s private area, holding your bots, numbers, contacts, and call history.
The six-digit code your team types to get into the workspace. It works like a password.
A call from a customer to you. An inbound bot answers with a greeting.
A call your bot makes to somebody. An outbound bot speaks first and says why it called.
The exact first sentence your bot says when the call connects.
Your instructions on how the conversation should flow — what to ask and in what order.
The facts your bot can quote: opening hours, prices, addresses, product details.
Short commands the bot must always follow, such as “Always confirm the email address”.
Handing the caller over to a human when your conditions are met.
Subjects the bot must refuse to discuss.
The last thing the bot says before the call ends.
Your description of when the bot may end the call itself.
A prospective customer stored in the Leads screen, with a one-click call button.
A list of contacts your bot calls one after another.
A new draft campaign made from people on an existing campaign who were busy, did not
answer, hung up early, or failed.
Placeholders like
{{name}} or {{amount_due}} that are replaced with each person’s own
details during the call.The written record of everything said on a call, by both sides.
The AI’s verdict on a finished call: interested, follow up, or not interested.
The screen where you talk to your bot through your computer, without using a phone line.
The company that supplies your phone line — Plivo or Vobiz.
The full international way of writing a phone number, e.g.
+919845012345.