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Open a bot from Your Custom Agents. Its settings sit beside the playground, so you can change something and immediately talk to the bot to hear the difference.

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What you can change

Changes apply to the next call — there is nothing to publish or restart.

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Tips that make a big difference

One sentence. Long greetings make callers interrupt before the bot finishes.
The script is for how the conversation flows; the knowledge base is for what is true. Prices and timings are much easier to keep up to date there.
“Always confirm the email address” works better than a paragraph explaining why email addresses matter.
Read a few transcripts in Call Logs and add whatever callers actually asked. This is the fastest way to improve a bot.

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Deleting a bot

Deleting a bot removes it from the workspace. Its past calls stay in Call Logs, and any phone number that pointed at it needs a new bot assigned — see Phone numbers.